Legal Notice

Worcester Warriors and the Sixways Conference Centre are business names of WRFC Trading Limited, registered in England and Wales.

Company Number: 3160145, VAT Number: 670611452.

Registered Office

WRFC Trading Limited
Sixways Stadium
Pershore Lane
Hindlip
Worcester
Worcs.
WR3 8ZE

Tel: +44 (0)1905 454 183

Privacy Policy

Commitment

At Worcester Warriors we are committed to protecting your privacy & security. Please read our Privacy Policy carefully so that you are aware of the steps we take to protect you privacy, what information we collect and how we use it now or may use it in the future.

Controllers of Information

Any personal information provided to or gathered by www.wrfc.co.uk and www.warriors.co.uk is controlled by WRFC Trading Limited, Registered Office: Sixways Stadium, Pershore Lane, Hindlip, Worcester, WR3 8ZE. The person responsible for Data protection is Mr Charlie Little.

What Information do we collect? How do we use it?

When you order over our website we need to know your name, e-mail address, delivery address, credit or debit card number, expiry date (and valid from date and issue number for Switch cards). This allows us to process and fulfil your orders and to notify you of the status of your order. You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to complete your transaction.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We will give your name and address to our couriers and we may also give them your telephone number to aid the delivery of your order.

When you register on the website or, during the process of purchasing goods from the website and choose to receive further information from us, we may use the information you provide us with for the following purposes:-

  • We monitor customer traffic patterns and site usage to help us to develop the design and layout of the website
  • Personal details may be for purposes such as notifying you of Worcester Warriors news, events, fixture, ticket, merchandising and player information which we think may be of interest to you
  • Worcester Warriors will not put any information about you on general release nor will it sell such information to organisations not associated with Worcester Warriors. Personal data will not be transferred outside of the European Economic Area

We employ other companies and individuals to perform functions on our behalf such as delivering packages, analysing data, providing marketing assistance, processing credit card payments and designing and operating our website. Such companies and individuals have access to your personal information for the purpose of carrying out this work only. These enterprises will not use your data for any other purpose. Under no circumstances will these enterprises use any additional data about you to which they are party for any other purposes.

Cookies

EU Cookie directive

From 26 May 2011 a new European Union directive requires us to gain the consent of our users to download cookies on to their machines. There are various methods we could use to gain users consent. For example, we could use pop-ups; prompting users to tick a box to confirm they give permission for us to download cookies on their machine.

Alternatively, we could use an online form that all users must complete before using the website.

We consider both of these solutions as obtrusive. We want our users find information and services quickly.

Therefore, we have taken the decision to promote how we use cookies on our website instead. This will enable users to make an informed decision whether they want to disable this feature.
There are links on our terms and conditions and disclaimer pages which are in the footer of every web page pointing to this information.

What is a Cookie

Information may be sent to your computer in the form of an Internet "cookie" to allow our servers to monitor your requirements. The cookie is stored on your computer. Our server may request that your computer return a cookie to it.

These return cookies do not contain any information supplied by you or any personally identifiable information about you. However, we use cookies to keep track of your shopping cart when you are using the Worcester Warriors Store Online.

Such measures are necessary to allow Worcester Warriors to measure the usability of the systems, which will help to continually improve user experience of our websites. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit www.allaboutcookies.org.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Google Analytics

Worcester Warriors uses Google Analytics, a web analytics service provided by Google. Google Analytics collects first party cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is sent to Google and is used to evaluate how our website is being used. This enables Worcester Warriors to compile statistical reports. A full list of cookies used by Google Analytics and explanations on how these work are available on the Google code website.

Worcester Warriors does not collect (nor allow any third party to collect) personally identifiable information of visitors to our site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link an IP address with the identity of a computer user. In short, Google Analytics doesn't identify who you are, but it does track your movements on our websites.

How to disable cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

There is more information about cookies, including how to delete them on the website aboutcookies.org. You may also opt out of being tracked by Google Analytics.

Consent

By using our website you consent to collection and use of any information you provide to us by Worcester Warriors Limited for the purposes described above. If we amend our privacy policy, any changes will be published on this web site. If at any time you wish to update the information which we hold about you, or if you wish to stop receiving information from Worcester Warriors, please contact us.

Disclaimer

WRFC Trading Limited is registered under the Data Protection Act 1998. We recognise that we therefore have legal obligations in terms of the collection and use of personal data made available to us.

This website is provided on an "AS IS" basis and WRFC Trading Limited excludes all warranties or representations of any kind with respect to this website or its contents. In particular, WRFC Trading Limited does not warrant or represent that the information contained on this website is accurate or up to date.

The contents of this website are designed to comply with English law. You may be viewing the website in a market in which we do not commonly sell our goods. WRFC Trading Limited cannot be held responsible for non-compliance with any local advertising or other laws in relation to this website or its contents.

Your Consent

By using our website you consent to collection and use of any information you provide to us by WRFC Trading Limited for the purposes described above. If we decide to change our privacy policy, we will post those changes on this page. We recommend you re-visit this page periodically to check for changes. We endeavour to take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

If you are under the age of 18 you may register on the website to receive newsletters and other information but only with parental or guardian consent. You may only make purchases on this website if you are aged 18 or over or, if under 18, have received parental or guardian consent.

Cancellation

Your registration can be cancelled at any time, whereby any stored personal data will be deleted. To do so please write to us at WRFC Trading Limited, Sixways Stadium, Pershore Lane, Hindlip, Worcester, WR3 8ZE. Please head the letter "unregister" and include your registered e-mail address, full name and postal address. This privacy policy only covers the Worcester Warriors website and shop and not any websites which are linked to or from these websites.

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